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Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.
How do I get service for my Mac?
AppleCare+ for Mac Includes insurance premium tax at the applicable rate AppleCare+ for Mac is an insurance product that provides up to three years of expert technical support and additional hardware coverage from Apple, including up to two incidents of accidental damage protection every 12 months, each subject to a service fee of £79 for screen damage or external enclosure damage, or £229.
To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.
Hardware service may no longer be available for older Macs. Contact your local provider to inquire about available service options.
How much will it cost?
There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn't covered, the price depends on the type of repair. Ask your service representative for an estimate.
Battery service
If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.
Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.
| MacBook Pro | Out of Warranty |
|---|---|
| 16-inch MacBook Pro | $ 199 |
| 15-inch MacBook Pro with Retina display | $ 199 |
| 13-inch MacBook Pro with Retina display | $ 199 |
| 15-inch MacBook Pro | $ 129 |
| 13-inch MacBook Pro | $ 129 |
| MacBook Air | Out of Warranty |
|---|---|
| 13-inch MacBook Air | $ 129 |
| 11-inch MacBook Air | $ 129 |
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. Shipping (if required) is an additional $ 19.95.
Accessories
Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.
| Product | Accessory battery service |
|---|---|
| Magic Keyboard with Touch ID | $ 29 |
| Magic Keyboard with Touch ID and Numeric Keypad | $ 29 |
| Magic Keyboard | $ 29 |
| Magic Keyboard with Numeric Keypad | $ 29 |
| Magic Mouse | $ 29 |
| Magic Trackpad | $ 29 |
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. If shipping is required, we'll add an additional $ 6.95 shipping fee.
Is your Mac covered by AppleCare+?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.
| Model | Screen or external enclosure only (with AppleCare+) | Other damage (with AppleCare+) |
|---|---|---|
| All Mac models | $ 99 | $ 299 |
These fees apply in the United States. All prices are in U.S. dollars ($) and are subject to tax. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.
Not sure if you're covered? Check if you have AppleCare+ coverage by entering your Mac's serial number.
Get ready for service
Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn't responsible for lost data.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Consumer law
Your country or region might have consumer-protection laws for some repair issues.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
Your Mac provides several tools to help you identify it. The simplest is About This Mac, available by choosing About This Mac from the Apple menu in the upper-left corner of your screen. The other is the System Information app. Learn how to use these tools to identify your Mac.
If you don’t have your Mac or it doesn’t start up, use one of these solutions instead:
- Find the serial number printed on the underside of your Mac, near the regulatory markings. It’s also on the original packaging, next to a barcode label. You can then enter that serial number on the Check Coverage page to find your model.
- The original packaging might also show an Apple part number, such as MQD32xx/A (“xx” is a variable that differs by country or region). You can match the Apple part number to one in the list below to find your model.
List of MacBook Air models
Apple Store M1 Macbook Air 16gb
MacBook Air models are organized by the year they were introduced, starting with the most recent. Click the model name for detailed technical specifications.
MacBook Air models from 2013 and newer can run the latest version of macOS. For older models, the latest compatible operating system is noted.
2020
Refurbished Macbook Air Apple Store
MacBook Air (M1, 2020)
Colors: Space gray, gold, silver
Model Identifier: MacBookAir10,1
Part Numbers: MGN63xx/A, MGN93xx/A, MGND3xx/A, MGN73xx/A, MGNA3xx/A, MGNE3xx/A
Tech Specs: MacBook Air (M1, 2020)
User Guide: MacBook Air (M1, 2020)
MacBook Air (Retina, 13-inch, 2020)
Colors: Space gray, gold, silver
Model Identifier: MacBookAir9,1
Part Numbers: MVH22xx/A, MVH42xx/A, MVH52xx/A, MWTJ2xx/A, MWTK2xx/A, MWTL2xx/A
Tech Specs: MacBook Air (Retina, 13-inch, 2020)
User Guide: MacBook Air (Retina, 13-inch, 2020)
2019
MacBook Air (Retina, 13-inch, 2019)
Colors: Space gray, gold, silver
Model Identifier: MacBookAir8,2
Part Numbers: MVFH2xx/A, MVFJ2xx/A, MVFK2xx/A, MVFL2xx/A, MVFM2xx/A, MVFN2xx/A, MVH62xx/A, MVH82xx/A
Tech Specs: MacBook Air (Retina, 13-inch, 2019)
User Guide: MacBook Air (Retina, 13-inch, 2019)
2018
MacBook Air (Retina, 13-inch, 2018)
Colors: Space gray, gold, silver
Model Identifier: MacBookAir8,1
Part Numbers: MRE82xx/A, MREA2xx/A, MREE2xx/A, MRE92xx/A, MREC2xx/A, MREF2xx/A, MUQT2xx/A, MUQU2xx/A, MUQV2xx/A
Tech Specs: MacBook Air (Retina, 13-inch, 2018)
User Guide: MacBook Air (Retina, 13-inch, 2018)
2017
MacBook Air (13-inch, 2017)
Model Identifier: MacBookAir7,2
Part Numbers: MQD32xx/A, MQD42xx/A, MQD52xx/A
Tech Specs: MacBook Air (13-inch, 2017)
User Guide: MacBook Air (13-inch, 2017)
2015
MacBook Air (13-inch, Early 2015)
Model Identifier: MacBookAir7,2
Part Numbers: MJVE2xx/A, MJVG2xx/A, MMGF2xx/A, MMGG2xx/A
Tech Specs: MacBook Air (13-inch, Early 2015)
User Guide: MacBook Air (13-inch, Early 2015)
MacBook Air (11-inch, Early 2015)
Model Identifier: MacBookAir7,1
Part Numbers: MJVM2xx/A, MJVP2xx/A
Tech Specs: MacBook Air (11-inch, Early 2015)
User Guide: MacBook Air (11-inch, Early 2015)
2014
MacBook Air (13-inch, Early 2014)
Model Identifier: MacBookAir6,2
Part Numbers: MD760xx/B, MD761xx/B
Tech Specs: MacBook Air (13-inch, Early 2014)
User Guide: MacBook Air (13-inch, Early 2014)
MacBook Air (11-inch, Early 2014)
Model Identifier: MacBookAir6,1
Part Numbers: MD711xx/B, MD712xx/B
Tech Specs: MacBook Air (11-inch, Early 2014)
User Guide: MacBook Air (11-inch, Early 2014)
2013
MacBook Air (13-inch, Mid 2013)
Model Identifier: MacBookAir6,2
Part Numbers: MD760xx/A, MD761xx/A
Tech Specs: MacBook Air (13-inch, Mid 2013)
User Guide: MacBook Air (13-inch, Mid 2013)
MacBook Air (11-inch, Mid 2013)
Model Identifier: MacBookAir6,1
Part Numbers: MD711xx/A, MD712xx/A
Tech Specs: MacBook Air (11-inch, Mid 2013)
User Guide: MacBook Air (11-inch, Mid 2013)
2012
MacBook Air (13-inch, Mid 2012)
Model Identifier: MacBookAir5,2
Part Numbers: MD231xx/A, MD232xx/A
Newest compatible operating system: macOS Catalina 10.15.7
Tech Specs: MacBook Air (13-inch, Mid 2012)
User Guide: MacBook Air (13-inch, Mid 2012)
MacBook Air (11-inch, Mid 2012)
Model Identifier: MacBookAir5,1
Part Numbers: MD223xx/A, MD224xx/A
Newest compatible operating system: macOS Catalina 10.15.7
Tech Specs: MacBook Air (11-inch, Mid 2012)
User Guide: MacBook Air (11-inch, Mid 2012)
2011
MacBook Air (13-inch, Mid 2011)
Model Identifier: MacBookAir4,2
Part Numbers: MC965xx/A, MC966xx/A
Newest compatible operating system: macOS High Sierra 10.13.6
Tech Specs: MacBook Air (13-inch, Mid 2011)
User Guide: MacBook Air (13-inch, Mid 2011)
MacBook Air (11-inch, Mid 2011)
Model Identifier: MacBookAir4,1
Part Numbers: MC968xx/A, MC969xx/A
Newest compatible operating system: macOS High Sierra 10.13.6
Tech Specs: MacBook Air (11-inch, Mid 2011)
User Guide: MacBook Air (11-inch, Mid 2011)
2010
MacBook Air (13-inch, Late 2010)
Model Identifier: MacBookAir3,2
Part Numbers: MC503xx/A, MC504xx/A
Newest compatible operating system: macOS High Sierra 10.13.6
Tech Specs: MacBook Air (13-inch, Late 2010)
MacBook Air (11-inch, Late 2010)
Model Identifier: MacBookAir3,1
Part Numbers: MC505xx/A, MC506xx/A
Newest compatible operating system: macOS High Sierra 10.13.6
Tech Specs: MacBook Air (11-inch, Late 2010)
2009
MacBook Air (Mid 2009)
Model Identifier: MacBookAir2,1
Part Numbers: MC505xx/A, MC233xx/A, MC234xx/A
Newest compatible operating system: OS X El Capitan 10.11.6
Tech Specs: MacBook Air (Mid 2009)